Returns & Exchanges
At Shop Suki, we prioritize the freshness and safety of your groceries, offering a hassle-free return policy for any products that do not meet our quality standards. If you receive a damaged or incorrect item, please notify us within 24 hours of delivery to ensure a prompt resolution.
Report Issues
Contact our customer support team immediately via phone or email to report any missing, damaged, or expired items from your order.
Provide Proof
Submit a clear photo of the product in question along with your digital receipt to help our team verify the quality concern.
Verification
Our quality assurance team will review your claim within 1 business day to approve the return or exchange based on the product condition.
Refund or Replace
Once approved, you can choose between an immediate replacement delivered with your next order or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing